Online sales 

Things to know

  • When you sell online to consumers in Canada, you need to comply with provincial internet sales laws – this means that you’ll need to provide certain information to consumers before they make a purchase, and then deliver a copy of your terms of sale or other agreement to them.

  • If you don’t comply with internet sales laws, a consumer may have remedies, including the right to cancel the contract, and you could face regulatory enforcement.

  • In some provinces, you can’t include certain provisions, such as class action waivers, mandatory arbitration requirements and choice of law or venue provisions, in your consumer agreements.

  • Selling certain products and services, such as water heaters, gym memberships, and matchmaking services, can subject you to additional obligations or restrictions.
  • You may have to comply with accessibility requirements for the design of your website.

Things to do

  • Have your website and sales process reviewed to ensure you’ve made all required disclosures.

  • Have your consumer agreements localized to ensure that they do not include any restricted 

or prohibited provisions, and that they comply with Canadian laws and contracting practices.

  • Assess what local laws apply to your products or services and ensure that you are in compliance with them.

  • Assess whether Québec’s language laws apply to your operations, including your website, 

consumer agreements and customer support and, if they do, ensure that you comply with them.

  • Ensure that your website satisfies any applicable accessibility requirements.

Canada Company Registration

Company Formations Canada offers fast and easy company registration in Canada for non-Canadian residents and foreign companies wishing to operate and do business in Canada.

Register a new company in Canada as a non-Canadian resident

Register a foreign company in Canada

Canada Registered agent services for foreign companies and non-Canadian residents.

Canada Nominee director services for foreign companies and non-Canadian residents.

Shared from: Osler, Hoskin & Harcourt llp Publication

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