Things to know
- The Canadian Radio-television and Telecommunications Commission’s (CRTC) Unsolicited
- restrict which consumer phone numbers telemarketers can contact for solicitation purposes.
- restrict calling hours.
- prescribe information that must be disclosed.
- restrict the use of Automatic Dialing-Announcing Devices (ADADs).
- impose record-keeping obligations.
- Active enforcement by the CRTC, including maximum fines of up to CAD $15,000 per violation
(e.g. per call), make vigilant compliance critical.
- The Canadian Common Short Code Application Guidelines set out the telecommunications
industry’s requirements for short code services.
- There are licensing requirements (and additional operational rules) applicable to call centres
in the provinces of British Columbia and Manitoba.
Things to do
- Determine whether registration with the CRTC is required, and if so, register.
- Determine whether your telemarketing activities require scrubbing against the Do Not Call List and the payment of ongoing fees, or whether they are exempt.
- Ensure that any text message-based advertising and scripts comply with the Canadian Common Short Code Guidelines.
- For text messages, consider what lawful authority you have to send the message and how the strict disclosure and unsubscribe requirements will be met under Canada’s Anti-Spam Legislation.
Canada Company Registration
Company Formations Canada offers fast and easy company registration in Canada for non-Canadian residents and foreign companies wishing to operate and do business in Canada.
Register a new company in Canada as a non-Canadian resident
Register a foreign company in Canada
Canada Registered agent services for foreign companies and non-Canadian residents.
Canada Nominee director services for foreign companies and non-Canadian residents.
Shared from: Osler, Hoskin & Harcourt llp Publication